Home

AI Hallucinations Explained: Why ChatGPT & Gemini Go Wrong

I wrote this guide because, despite rapid progress, generative systems still invent false claims with confidence. I see these errors affect classrooms, courtrooms, support desks, and labs. My goal is practical: show what these models do well, where they fail, and how I reduce risk in my workflows.

I will define terms, use real examples like the Mata v. Avianca case, and link failures to training choices and data limits. You’ll learn why a model can sound right yet be wrong, and how leaderboards sometimes reward risky guessing over silence.

Bias and skewed content come from the data these systems see. I will cover text and image cases, cite research such as Gender Shades and Stable Diffusion studies, and note how some newer reasoning models still report higher error rates on certain tasks.

Get your copy now. PowerShell Essentials for Beginners – With Script Samples

Get your copy now. PowerShell Essentials for Beginners – With Script Samples

Main Points

  • These systems can produce convincing but false information; vigilance matters.
  • Training data and objectives shape common error patterns in models.
  • Real cases show the stakes: legal, academic, and commercial risks exist.
  • Simple practices—retrieval, tight prompts, temperature control—lower errors.
  • I focus on practical steps for professionals who need reliable outputs.

Setting the Stage: What I Mean by “AI Hallucinations” Today

First, I separate fluent language from verified information to set expectations.

Definition in practice: I call a hallucination any case where a model produces fluent text that looks right but is wrong or irrelevant to the prompt. This includes confident output that misstates facts or ignores clear instructions.

Why these errors persist: Present-day large language models predict likely word sequences rather than check truth against live sources. That pattern-based design means outputs can be plausible while incorrect.

Training data and historical information shape what a model repeats. If the data contained biases, gaps, or outdated facts, those flaws show up in responses.

  • I distinguish mistakes from data gaps versus task difficulty; both trip up even strong llms.
  • Small prompt changes often shift answers because these systems respond probabilistically, much like a statistical language generator.
  • I treat confident-sounding output as a starting point, not a citation-free conclusion.

“Good prose does not guarantee accuracy — always check sources and context.”

AI Hallucinations Explained: Why ChatGPT and Gemini Still Get Things Wrong

Some outputs are wrong because they invent facts; others simply miss the mark.

What counts as a hallucination versus an off-target or instruction error? I label a hallucination when an answer asserts facts that aren’t true. An off-target reply may be correct but irrelevant. An instruction-following error ignores the format or steps I requested.

I use the Mata v. Avianca example as a cautionary tale. A New York attorney filed a brief after a chatbot produced fabricated citations and insisted the cases existed in legal databases. That precise, authoritative-sounding answer crossed into dangerous, manufactured content.

  • I show how these mistakes affect users: polished text can hide false facts.
  • I note that a chatbot can weave plausible details, so verification matters.
  • My practice: I cross-check claimed facts, ask the model for quotes with citations, and treat output as a draft until I confirm key points.

“A precise-sounding response is not proof; always validate critical citations and facts.”

Under the Hood: How Large Language Models Produce Confident Mistakes

I examine the core mechanics that cause fluent text to assert incorrect facts with conviction.

Pattern prediction over truth: These systems optimize the next word. The learning objective rewards plausible sequences, not live verification. That design makes fluent, persuasive answers likely even when facts are missing.

Patterns and the generation signal

Patterns in training shape what the model repeats. Where the training signal is strong, output often matches reality. Where it is weak, the model fills gaps with plausible content.

Training data realities

Training data comes from many web sources. Misinformation, bias, and gaps appear in the corpus and can surface in output. Models trained on internet-scale text reflect both richness and noise.

Inherent limits and rare facts

Rare facts, out-of-distribution prompts, and hard reasoning tasks increase error rates. These are systemic limits. Better curation, retrieval, and evaluation reduce hallucinations but do not erase them.

FactorEffectMitigation
Next-word objectivePlausible but unchecked claimsRAG, citation checks
Training data noiseBias and misinformationCurated corpora, filtering
Out-of-distribution promptsHigher fabrication riskDomain adaptation, fallback rules

“Plausible prose is not proof; verify critical facts.”

Why Hallucinations Persist (and Sometimes Rise) in the Present

I have tracked evaluations that show gains in some areas while error rates climb in others. Newer reasoning models can post higher hallucinations rates on targeted tests. OpenAI reported o3 at 33% and o4‑mini at 48% versus o1 at 16% on a people-facts summarization task. Vectara’s leaderboard suggests similar double‑digit rises for some reasoning entries.

Reasoning models and shifting rates

Research shows a mixed picture: higher scorecards do not always lower the rate of confident mistakes. I watch distributions, not just a single accuracy number.

Benchmark incentives

Accuracy-only evaluation can reward guessing. If a wrong answer and abstention both score zero, a model learns to guess for a chance at points. OpenAI proposes confidence-aware scoring to discourage that way of optimizing.

Calibration drift

Post-training can boost perceived certainty without raising underlying accuracy. That calibration drift makes outputs seem more reliable while the actual error rate stays similar or rises.

“Scoring must punish confident errors more than silence to shift developer incentives.”

IssueObserved effectMitigation
Higher reported ratesMore confident false claims in testsUse confidence-aware metrics
Accuracy-only scoringRewards guessingPenalize wrong answers, reward abstention
Calibration driftIncreased perceived quality without better resultsRecalibration and uncertainty reporting

Where the Risks Show Up: Law, Education, Research, and Customer Interactions

When models produce polished text, the damage shows up in courts, classrooms, and call centers. I map where a single fabricated citation or biased summary can cause real harm.

From classrooms to courtrooms

Legal risk: The Avianca case shows that one fabricated citation in a brief can derail a matter. For high-stakes tasks, I treat any authoritative output as a draft until I confirm the sources.

Education: In classrooms, biased or outdated content can reinforce inequities. Studies like Gender Shades and bias analysis in image models show how societal bias can surface at scale.

Operational and research impacts

Customer support: Outdated policy answers can mislead many users and harm trust. I design systems with logging and fallbacks so agents can spot and correct recurring errors.

Research and fragile tasks: Some projects demand high factual reliability. For those, I use document-grounded retrieval and domain-restricted tools to narrow the error surface.

“Scale turns small inaccuracies into large problems; guardrails and human review are essential.”

SectorTypical riskMitigation I use
LawFabricated citations that affect casesHuman-in-loop checks, verified references
EducationBiased or misleading contentCurated materials, instructor review
Customer supportOutdated or inconsistent answersLogging, versioned policies, escalation paths
ResearchFragile outputs on niche tasksDomain-restricted assistants, replication checks
  • I limit tasks to model strengths and avoid brittle use cases without verification.
  • I favor tools that ground output in documents and require citations for sensitive work.
  • Risk management is ongoing: I update guardrails as policies and knowledge change.

How I Reduce Risk in Practice: Tools, Prompts, and Evaluation Habits

I focus on tools and habits that push answers toward verifiable facts, not guesses.

I start with retrieval-augmented generation so the model cites specific sources. Grounding responses in documents reduces fabrication and improves factual accuracy.

Prompts and reasoning

I write clear, structured prompts that define role, format, and constraints. Asking for step-by-step reasoning reveals gaps before I accept an answer.

Temperature and task type

For precision work I set low temperature to keep responses consistent and factual. For brainstorming I raise it to let the model explore ideas.

Verification and evaluation

I cross-check claims with trusted libraries and expert sources. If a cited source looks weak, I treat the content as unverified and flag it for review.

  • Keep tools with RAG: grounding speeds review and raises accuracy.
  • Use a short evaluation checklist: fact correctness, coverage, clarity, and consistency with data.
  • Encourage abstention: prompt the model to say “I don’t know” when uncertain.

“Grounding, clear prompts, and routine checks are the easiest ways I reduce risky outputs.”

Conclusion

In short, persistent hallucination stems from next-word objectives, imperfect training data, and evaluation that rewards guessing over abstention.

I recommend practical steps that lower error rates: retrieval grounding, explicit prompts, low temperature for precise work, and strict source checks.

Research and recent leaderboards show higher error rates on some reasoning tests. That pattern argues for confidence-aware scoring that penalizes confident wrong answers and rewards saying “I don’t know.”

My goal is clearer, lower-risk outputs—not zero errors. With better evaluation, cleaner data, and routine verification, language models can give more reliable information and more useful answers.

FAQ

What do you mean by “hallucinations” in large language models?

I use the term to describe when a model confidently produces information that is false, fabricated, or unsupported by reliable sources. This includes invented facts, misattributed quotes, and made-up citations. I distinguish these from simple mistakes like typos or formatting errors; hallucinations are incorrect content presented as if true.

How do models end up fabricating details like citations or court cases?

Models learn statistical patterns from massive text corpora and aim to predict the next word. When data are sparse or noisy for a topic, the model can generate plausible but invented items to fill gaps—this is how fabricated citations or fictitious case details can appear, as happened in real-world reporting where models supplied non-existent sources.

Are these errors the same as following a user’s unclear instruction?

Not always. Some failures happen because the prompt was ambiguous or asked the model to infer missing facts. Other failures are intrinsic: the model asserts novel claims without grounding. I treat instruction-following errors separately from pure factual inventions, although both harm trust.

Why do confident mistakes persist even as models improve?

Several forces keep them alive. Training objectives prioritize fluent, plausible text rather than guaranteed truth. Benchmarks and leaderboards often reward a best-guess answer over “I don’t know,” encouraging systems to guess. Also, post-training updates can increase confidence calibration without fixing the underlying factual gaps.

How does training data quality affect the error rate?

The model mirrors its training data. If sources contain bias, outdated facts, or misinformation, the model can amplify those problems. Sparse coverage for niche subjects raises risk: the model fills gaps with plausible-sounding but incorrect content. I always verify outputs against trusted, up-to-date references.

Which domains are most vulnerable to harmful outputs?

High-stakes areas like law, medicine, education, and research show the greatest risk because errors can cause real harm. In customer support and journalism, fabricated details erode trust. I treat any domain that requires precise facts or citations with extra caution.

What practical steps do you use to reduce risk when using these systems?

I rely on retrieval-augmented generation to ground responses in verified sources, lower sampling temperature for factual tasks, and craft clear prompts that request step-by-step reasoning. I also cross-check claims with multiple trusted references and flag uncertainty when evidence is weak.

How effective is retrieval-augmented generation (RAG)?

RAG markedly reduces unsupported inventiveness by anchoring outputs to retrieved documents. It’s not perfect: retrieval quality matters, and the model can still misinterpret sources. So I combine RAG with human review, citation checks, and explicit verification of quoted passages.

When should a model say “I don’t know” instead of guessing?

I prefer models to express uncertainty when evidence is insufficient, the question requires niche or up-to-date facts, or the cost of a wrong answer is high. Systems should be tuned and prompted to admit limits rather than fabricate confident answers.

How can I evaluate a model’s factual reliability?

Use targeted benchmarks, adversarial tests, and domain-specific checks. Compare outputs to primary sources, run fact-checking queries, and assess calibration: does the model’s confidence match its accuracy? I also monitor changes after updates, since performance can shift over time.

Do newer reasoning models eliminate these errors?

They reduce some classes of mistakes—especially multi-step reasoning—but they don’t eliminate fabrications. Reasoning improvements can even increase fluent but incorrect conclusions if the model overconfidently chains together weak premises. I still apply grounding and verification practices.

What role do benchmarks and incentives play in the problem?

Benchmarks often reward a single “correct” answer, which pushes developers to optimize for accuracy metrics rather than honest uncertainty. That can nudge models toward guessing. I argue for evaluation frameworks that value calibrated responses and penalize confidently stated falsehoods.

How should organizations deploy these systems safely?

Combine model outputs with human oversight, require sources for factual claims, restrict use in high-risk decisions, and maintain update and monitoring processes. I recommend workflows that treat generated text as draft material needing verification, not final authority.

What immediate checks do you run on model-generated citations?

I verify each cited title, author, and URL against the original source, check publication dates, and ensure quoted passages exist in context. If a citation looks generic or formulaic, I treat it as suspect until confirmed from the primary source.

E Milhomem

Recent Posts

My Guide to Understanding Data Centre Architecture: Core Components Every IT Pro Should Know

Get my expert guide to Understanding Data Centre Architecture: Core Components Every IT Pro Should…

18 hours ago

Wazuh Home Network Setup: A Step-by-Step Guide

I setup my Wazuh network at home to enhance security. Follow my guide to understand…

4 days ago

Quantum Computers Decrypting Blockchain: The Risks and Implications

I analyze the risks of a decripted blockchain by quantum computer and its implications on…

5 days ago

Wazuh: Enterprise-Grade Security for Your Business

Discover how Wazuh for business can enhance your enterprise security with my comprehensive guide, covering…

6 days ago

Wazuh for Beginners: A Comprehensive Guide

Get started with Wazuh using my Wazuh for Beginners: A Comprehensive Guide, your ultimate resource…

1 week ago

My Insights on IT projects post-war in Europe

I examine the impact of past conflicts on IT projects post war in Europe, providing…

1 week ago